AHORA Framework For Resilient Conflict Resolution Training
Resilient Conflict Resolution for Social Services Teams
Unresolved workplace conflict costs organizations billions each year in lost productivity, absenteeism, and turnover. In the social services sector, conflict also threatens trust, teamwork, and ultimately client outcomes. The AHORA Framework—meaning "now" in Spanish—is a bilingual, step-by-step approach to conflict resolution that equips staff with the confidence and tools to address conflict within 48 hours.
Grounded in restorative practices, psychological safety, and design thinking, AHORA helps teams build cultures where accountability and repair are possible—without punishing vulnerability or eroding relationships.
Proven Impact
The AHORA Framework has already been piloted with frontline staff across five LifeMoves sites—including Branham Lane, Villa, First Step for Families, Montgomery Street Inn, and the San Mateo County Navigation Center.
8+ Trainings Delivered
100+ Staff Trained
Staff confidence to initiate conflict resolution increased 25%
after only ONE training
Post-Training Survey Results:
91% Confident initiating conflict resolution
of participants reported feeling confident or very confident after training
87% Clear steps to begin conversations
learned clear steps when impacted by conflict
91% Tools to repair impact
gained tools to repair when they caused impact
88% Improves communication
agreed that the AHORA Framework improves communication at work
86% More likely to resolve quickly
said they are more likely to resolve conflict within 48 hours
87% Hopeful about workplace culture
felt hopeful about workplace culture after the training
These results show that AHORA doesn't just teach conflict resolution—it transforms how staff experience their workplace.
Detailed Explanation of Key Metrics
Conflict Resolution Skills
Pre-training:
- Most participants rated themselves between Neutral (3) and Agree (4) on items like “I feel confident addressing conflict with coworkers directly.”
- Avoidance of conflict scored high, with many agreeing to “I tend to avoid conflict.”
Post-training:
- Over 91% of respondents Agreed or Strongly Agreed that they felt more confident initiating conflict resolution.
- 87% reported knowing how to begin a conversation when impacted.
- 91% said they now had tools to repair when they caused impact.
Key Shift:
There was an approximate 31–33% increase in confidence and readiness to initiate conflict resolution, reflecting that AHORA gave staff the clarity and language they previously lacked.
There was an approximate 31–33% increase in confidence and readiness to initiate conflict resolution, reflecting that AHORA gave staff the clarity and language they previously lacked.
Productivity & Communication
Pre-training:
Many staff agreed that unresolved conflict negatively affected productivity.
Ratings for “Communication on my team is respectful and effective” averaged around 3.2 (Neutral/Agree).
Post-training:
88% of respondents agreed that AHORA improves communication at work.
86% said they are now more likely to resolve conflict within 48 hours.
84% felt their productivity will increase as a result of the training.
Key Shift: Average improvement in productivity and communication confidence increased by 28–30%, indicating reduced emotional stress and improved team cohesion.
Retention & Belonging
Pre-training:
Most participants expressed moderate belonging (average 3.5).
Unresolved conflict was cited as a cause of disengagement or turnover.
Post-training:
87% said the training made them more hopeful about workplace culture.
86% stated they are more willing to remain at the organization because conflict is addressed in healthy ways.
Key Shift: This domain improved by 25–28%, reflecting enhanced trust and relational repair.
Staff Voices: What Participants Are Saying
"Reminding me to be kind before I begin the conversation."
"To speak with care or concern of the relationship."
"It helped me think before what comes out of my head and to communicate better in a professional manner."
"This training created an environment for communicating needs in an observed space."
"It gave me an opportunity to practice finding my voice to talk about conflict."
"I feel it gave me ways to respond to conflict with resolution. It made me realize that I already do practice it, but I need to not be scared to do it."
These testimonies highlight the confidence, voice, and clarity staff gain when they experience AHORA in action.
What Makes AHORA Different?
Bilingual & Accessible
Delivered in English and Spanish with user-friendly tools.
Action-Oriented
Staff practice realistic conflict scenarios, leaving with actionable phrases and confidence.
Flexible
Steps can be adapted depending on the resolution achieved—staff are empowered, not boxed in.
Scalable
Designed for frontline staff, managers, and leadership teams.
What's Included in Training
01
90-120 Minute Interactive Workshop
with scenario-based learning.
02
Participant Workbook
for ongoing use.
03
Digital App Access
with flashcards, prep sheets, and bilingual examples.
04
Data Dashboard
option for organizations to track impact on staff confidence and resolution rates.
Why Organizations Choose AHORA
Organizations that invest in AHORA see immediate benefits: stronger communication, fewer unresolved conflicts, improved retention, and healthier workplace culture. Staff leave the training with clarity, language, and courage to resolve conflict—now.
Bring AHORA to Your Organization
Conflict is inevitable. Harm is not. With AHORA, your team can learn how to repair, rebuild, and move forward—together.
CONTACT US:
Isabella Karabed
(408) 396-0725